Customer Service

Our customers are the reason we do this job. We believe good businesses have excellent customer service and want to provide you with the best possible service and the best possible care. In order to do so, we rely on your feedback as well as your suggestions for additional products and services. If you are ever less than satisfied with your shopping experience with us, you are encouraged to inform us immediately. We will try our best to address your concerns in a timely manner. For more information and to facilitate your shopping with us, follow the links below.


Phone Hours of Operation:
Mon - Fri: 9:00am - 5:00pm PST
Toll Free +1 (866) 730-7320

Are you a vendor or you have a product you think we would be interested carrying and would like to show us?
Contact: merchandise@iphoneaccessories.com

Marketing or Business related inquiries
Contact: marketing@iphoneaccessories.com

Write To Us:
iPhoneAccessories.com
787 W. Woodbury Rd. Unit 10. Altadena, CA 91001


Shipping & Delivery

We provide USPS First Class Mail, Priority Mail and Express Mail shipping options. UPS Ground, 3-Day Select, UPS 2nd Day Air, and UPS Next Day Air are also shipping options provided by iPhoneAccessories.com. Those qualifying for FREE SHIPPING may receive their package through any of the shipping methods listed above.

Typically, USPS First Class Mail may take anywhere from 3-7 business days to arrive once shipped out depending on your location. Please note that the United States Postal Service does NOT leave packages at the door.

In some cases, packages may be shipped out with either UPS or USPS depending on the item and/or weight. Some orders may be shipped out in two or more packages due to products being located in different warehouses in which case you will two or more packages.

We now accept and ship orders internationally. We use USPS Shipping for all our international orders. Please note that International orders take slightly longer to ship due to customs checks, the above rates do not apply to International orders.

All shipping charges will display during checkout. In order to display discounts please select the specific shipping method to display its most current rate.

We try our best to offer affordable and quick shipping. Orders will be processed within 24 Hours after they have been placed. Orders will be shipped as soon as they have been successfully processed. Ground orders processed before 3:00pm Pacific Standard Time and all Air orders processed by 2:00pm Pacific Standard Time will ship the same day. This excludes weekends and shipping holidays. Orders placed on a weekend or shipping holiday will ship the next business day, unless additional information is required. Shipping estimates begin the day after your order is shipped and also excludes weekends and shipping holidays. For example, a 2Day Air order shipped on Thursday will be delivered the following Monday.

iPhoneAccessories will not be held responsible for lost/missing items once they have been shipped and confirmed with a tracking # with the Postal service of choice USPS/UPS. For Help in tracking you order you can Contact: USPS: (1-800-275-8777) UPS: (1-800-742-5877)

UPS and USPS Tracking/Delivery confirmation numbers are provided after we ship your order.

Orders 19.95 or more qualify for FREE Ground Shipping. Offer valid for U.S. customers only, excluding Hawaii and Alaska. Maximum weight 5lbs.
Please select "Free Shipping" during checkout if your order is over $19.95 to proceed with free shipping.


Returns & Replacements

We believe in offering the very best value, quality and selection.

  • We have a 30-day 100% Money Back Guarantee

If you are not satisfied with an accessory product sold by iPhoneAccessories.com you may return items for full a refund if they have not been opened and used within 30 days from the date of purchase. There will be a 15% re-stocking fee if the item is returned with opened/damaged packaging or missing items.

To return an item please contact us via email support@iphoneaccessories.com or call us at (866) 730-7320 weekdays from 9:00am - 5:00pm PST.

  • Products or Any Shipping Problems

Your satisfaction is our number one priority. If an item is damaged/defective or if you received the wrong product please email us at support@iphoneaccessories.com or call us at (866) 730-7320 with details. We will be happy to return the merchandise or send you a replacement product at no cost, minus the cost for shipping and handling

  • Outside the 30-day Return Policy

Products that become defective after the 30-day return policy will be the Manufacturers responsibility. Manufacturers offer different warranty periods and procedures (depending on the product). In case your product becomes defective after our 30-day return policy, you may contact us for warranty details. The customer is responsible for all shipping charges on warranty replacements after our 30-day return policy.


Ordering

  • International Orders
We accept International orders only through PayPal currently. Please note that International orders take slightly longer to ship due to customs.

  • Sales Tax
Orders that are shipped to addresses in CA are subject to state sales tax.

  • Order Satus
View your Order Status online by logging in and clicking on "Order History".

  • Our Location
Our office is located in Los Angeles, California. Contact information is listed below.

  • Payment Methods Accepted
We accept VISA, MasterCard, American Express, PayPal and Google Checkout



Privacy & Security

We are glad to have your business and your privacy is important to us. We want you to be aware of how to protect your privacy, so this notice is meant to explain our online information practices and the choices you can make about the way your information is collected and used on our site.

  • The Information We Collect
You provide specific personal information during the purchase of goods and/or services from our site. The information includes: your name, address, e-mail address, telephone number, payment information and your interest in specific types of products and/or services.We may also collect certain non-personal information including the type of browser you are using (e.g. Netscape, Internet Explorer), the type of operating system you are using (e.g. Windows 95, Mac OS) and the domain name of your Internet service provider (e.g. America Online, Earthlink).

  • We Use the Information
We use the information you provide about yourself to fulfill your order for our goods and/or services, to respond to your inquiries about your order and to notify you about the status of your order.The non-personal information gathered may be used to improve the design and content of our site and in the aggregate to analyze site usage.We may disclose personal information in response to legal process (e.g. in response to a court order or subpoena). We also may disclose such information in response to a law enforcement agency’s requests. And finally we may disclose personal information in response to a charge-back inquiry from our merchant bank about your payment for goods and/or services.We will not sell or transfer personally identifiable information provided to us to parties outside of our company except as described above.

  • Collection of Information by Third Party Sites
Our site may contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites’ privacy notices as we have no control over information that is submitted to, or collected by, these third parties.

  • Cookies
To enhance your experience with our site, many of our web pages use “cookies” and shopper ID’s. Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personal information unless you choose to provide this information to us. However, once you choose to furnish our site with personally identifiable information, this information may be linked to the data stored in the cookie.

  • Special Note For Parents
While we encourage children to consult with their parents before furnishing personal data, parents should supervise their children’s online activities and consider using parental control tools available from online services and software manufacturers. These tools can prevent children from disclosing their name, address and other personal information without parental permission.

  • Special Note For Kids
Be sure to ask your mom or dad for permission before sending any information about yourself to us (or anyone else) over the Internet.

  • How to Contact Us
If you have any questions or concerns about our privacy policy for this site please contact us directly.


E-mail support@iphoneaccessories.com
Call us Toll Free: 1-866-730-7320